Shipping policy
Shipping Policy
We process all orders within 1–2 business days, Monday through Friday, excluding holidays. You'll receive a tracking email once your order ships.
Shipping Summarized
- Standard Shipping (5–7 business days) — Trusted Supplier Fulfills it
We ship to Canada, the UK, and Australia. Rates and delivery times are calculated at checkout. Customers are responsible for any customs duties or import taxes.
Lost or Damaged Orders
If your order arrives damaged or goes missing, contact us within 14 days of the expected delivery date. We'll send a replacement or issue a full refund — no hassle.
FAQ
How do I track my order? You'll receive a tracking link by email once your order ships.
Can I ship to a PO box? Standard shipping only. Expedited and overnight require a street address.
Can I change my address after ordering? Contact us within 1 hour of placing your order and we'll do our best to update it.
My tracking says delivered but I didn't receive it. Check around your property and with neighbors. If it's still missing after 24 hours, reach out and we'll make it right.
Questions? Email us at GrillerProStore@gmail.com — we respond within one business day, Usually less.